This website is operated by Aeris Sàrl. Throughout the site, the terms “we”, “us”, “our” and “the company” refer to Aeris Sàrl. Aeris Sàrl offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By accessing our website and/or purchasing products from us, you agree to be bound by these Terms and Conditions.

These Terms and Conditions apply to all sales and orders processed by the company, regardless of the sales channel. This includes sales conducted through the company's website (www.aeris-ch.com), through resellers, via telephone, email, oral declaration, or any other expression of intent. Please read these Terms and Conditions carefully before accessing, using or ordering from our website.

We may revise these terms and conditions without notice by posting revised terms and conditions of sale on our website. The terms and conditions posted on the website at the time you place your order will govern that purchase.

 

1. Our Company and contact information

1.1. We are Aeris Sàrl – a company registered in Geneva, Switzerland.

1.2. Our registered address is Chemin du Vuillonex 14A, 1233 Bernex, Switzerland

1.3. You can contact us on info at aeris-ch.com or via our website (aeris-ch.com) “contact section”.

1.4. We can and may contact you via the email address you provided to us in your order.

 

2. Use of our Website

2.1. By using and/or ordering from this website, you represent that you are at least the age of majority in your country of residence. If you are under the age of majority in your country of residence, you may use and/or order from this Website only with involvement of a parent or guardian.

2.2. You agree not to use our website or products for any illegal or unauthorized purpose nor may you, violate any laws in your jurisdiction (including but not limited to copyright laws). We provide our products for your personal use only.

2.3. You must not transmit any worms, viruses, or any code of a destructive nature.

2.4. You do not make any purchases using a fraudulent method of payment.

 

3. Products and Services

3.1. We currently offer clothing and accessories for purchase online in Switzerland and France, with plans to expand to other countries. Please note that this is subject to change.

3.2. We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction.

3.3. We reserve the right to refuse service to anyone for any reason at any time.

3.4. All descriptions of products or product pricing are subject to change at any time without notice, but ordered products will be charged on the basis of the prices at the moment the payment of the order is registered, subject to availability.

3.5. We have made every effort to describe and display the products for sale on this
website with the greatest possible accuracy, including the colors and images of our products. However, we cannot guarantee that a user’s device will’s accurately display the true colours of our products.

3.6. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

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4. Orders and Payments

4.1. All orders are subject to acceptance and availability. Our official acceptance of your order occurs when we email you to confirm the dispatch of your product(s). At this point, a contract is established between you and us. Upon acknowledging your order, we will also provide you with an order number. If you need to contact us regarding your order, please always reference this order number.

4.2. We reserve the right to refuse or cancel any order you place with us at any time. This may occur for several reasons, including but not limited to:

• Addressing technical problems or implementing minor technical changes.
• Updating the product to comply with changes in relevant laws and regulatory requirements.
• Making changes to the product as notified to you.
• The product being out of stock.
• Inability to verify the billing information you have provided.
• Detection of unusual or suspicious activity associated with your order. 

4.3. Prices for our products are subject to change without notice, but ordered
products will be charged on the basis of the prices at the moment the payment of the order is registered, subject to availability.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of our services.

4.4. We accept payments via Credit & Debit Cards, Apple Pay and Google Pay.

 

4.5. Aeris Sàrl retains full ownership of the shipped products until full payment of the total price.

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5. Shipping and Delivery

5.1. We currently only ship to the following countries: Switzerland

5.2. Shipping costs and delivery times vary depending on the destination.

5.3. We are not responsible for any delays in delivery that are beyond our control, including but not limited to delays caused by customs, postal or courier services, logistical issues, weather conditions, epidemic and pandemic, and force majeure events.

5.4. International orders may be subject to customs duties and taxes, which are the responsibility of the customer and are not included in the delivery costs.

5.5. Additional shipping costs may be incurred for orders below the minimum order value. 

5.6. The company's service shall be considered fulfilled once the products are handed over to the carrier selected by the Company.

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7.  Returns and Refunds

7.1. We accept returns within 14 days of delivery.

7.2. To be eligible for a return, items must be returned in their original condition—unworn, unwashed, and with tags still attached. Any damaged, destroyed
or dirty items will be refused by Aeris Sàrl.

7.3. Refunds will be processed to the original method of payment.

7.4. Return shipping costs are the responsibility of the customer.

7.5. Packages must be returned to the following address :

Aeris SARL
Chemin du Vuillonnex 14 A
1233 Bernex
Switzerland

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8. Privacy and Data Protection

8.1. We are committed to protecting your privacy and personal information.

8.2. By using our website and services, you consent to the collection, use, and sharing of your information as described in our Privacy Policy.

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9. Limitation of Liability

9.1. The Company shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use our website or products.

9.2. In no event shall our liability exceed the amount paid by you for the products purchased.

 

10. Governing Law and Dispute Resolution

10.1. These Terms shall be governed by and construed in accordance with the laws of Switzerland.

10.2. Any disputes arising out of or relating to these Terms or your use of our Website shall be resolved by the competent courts in Switzerland.

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11. Changes to Terms and Conditions

11.1. We reserve the right to update, change, or replace any part of these Terms at any time.

11.2. It is your responsibility to check our website periodically for changes.

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12. Contact Information

12.1. For any questions regarding these Terms and Conditions, please contact us at aeris-ch.com

 

By accessing our Website or purchasing products from us, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.