We strive to process and ship your orders as quickly as possible. During busy periods, please allow up to 10 working days for your order to arrive. If you have not received your order within 2 weeks, please do not hesitate to contact us, and we will be happy to assist you in tracking your shipment.

Currently, we only ship to Switzerland, Liechtenstein and France, but we are excited to announce that we will soon be expanding our shipping options to serve customers worldwide. Stay tuned for updates! 

Customer satisfaction is our top priority.

We offer a full refund for items returned in their original condition—unworn, unwashed, and with tags still attached. You must return the item within 14 days from the day you received your order.

You can request a return from your order confirmation email. Refunds will be processed to the original payment method. Refunds may take 3-5 business days to appear in your bank account, depending on the processing times of your financial institution.

Please return your packages to the following address:

Aeris SARL
Chemin du Vuillonnex 14 A
1233 Bernex
Switzerland

Please note that return shipping costs are the responsibility of the customer.

If your products arrive with any visible defects, please take photos and email them to our team at info@aeris-ch.com. We will get back to you to resolve the issue promptly.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.